Privacy Policy
Your privacy is not just important to us—it's fundamental to our business relationship. This policy details our unwavering commitment to data protection.
🛡️ Our Privacy Commitment
Astra GTM operates under the strictest data protection standards. We collect only what's necessary, use it only as disclosed, and protect it with enterprise-grade security. Your trust is our business.
1. Information We Collect & Why
Personal Information
- • Contact Data: Name, email, phone, company information (for service delivery)
- • Business Data: Revenue figures, team size, GTM metrics (for customized recommendations)
- • Communication Records: All interactions for service improvement and legal compliance
- • Technical Data: IP addresses, device information, usage analytics (for security and optimization)
Automatic Data Collection
- • Cookies & Tracking: Essential for site functionality, analytics for improvement
- • Usage Patterns: How you interact with our services to optimize your experience
- • Performance Data: System performance metrics to ensure service quality
2. How We Use Your Information (Strictly Controlled)
✅ Permitted Uses
- • Service delivery and optimization
- • Customer support and communication
- • Security monitoring and fraud prevention
- • Legal compliance and business operations
- • Product development and improvement
❌ Prohibited Uses
- • Selling your data to third parties
- • Unsolicited marketing communications
- • Sharing with competitors
- • Any use outside this policy
- • Data processing without legal basis
3. Data Sharing & Third Parties (Minimal & Controlled)
⚠️ We share data only when absolutely necessary:
- • Service Providers: Vetted partners under strict contractual obligations (hosting, analytics, payment processing)
- • Legal Requirements: When required by law or to protect rights and safety
- • Business Transfers: In the unlikely event of merger/acquisition (with notification)
- • Your Consent: Only with your explicit permission for specific purposes
🔐 All third-party processors are contractually bound to GDPR standards and undergo regular security audits.
4. Your Rights & Control (Comprehensive)
🔍 Access & Transparency
Request complete details of data we hold about you
✏️ Correction Rights
Update or correct inaccurate information immediately
🗑️ Deletion Rights
Request complete removal of your data (where legally permissible)
📦 Data Portability
Receive your data in machine-readable format
⏸️ Processing Restrictions
Limit how we process your information
🚫 Objection Rights
Object to processing for marketing or legitimate interests
5. Data Security (Enterprise-Grade Protection)
Encryption
AES-256 encryption in transit and at rest
Access Control
Multi-factor authentication and role-based access
Monitoring
24/7 security monitoring and threat detection
6. Data Retention (Minimal & Purposeful)
Active Customers: Data retained during service relationship and 3 years after termination for legal and business continuity purposes.
Marketing Data: Retained until consent is withdrawn or 7 years for tax and legal compliance (whichever is shorter).
Legal Requirements: Some data may be retained longer to comply with regulatory obligations or resolve disputes.
7. International Transfers & Jurisdiction
Global Operations: Your data may be processed in countries outside your jurisdiction. We ensure adequate protection through:
- • European Commission adequacy decisions
- • Standard Contractual Clauses (SCCs)
- • Binding Corporate Rules where applicable
- • Explicit consent for specific transfers when required
8. Contact & Complaints
Data Protection Officer: For any privacy concerns, data requests, or complaints, contact us immediately:
📧 Email: privacy@astragtm.com
📱 Phone: +1 (555) 123-4567
⏱️ Response Time: Within 72 hours (urgent matters within 24 hours)
🏛️ Right to Complain: You have the right to lodge a complaint with your local data protection authority if you believe we've violated your privacy rights.
9. Policy Updates & Changes
Material Changes: We will notify you at least 30 days before any material changes to this policy. Continued use of our services after notification constitutes acceptance. You may terminate your account if you disagree with changes.
Version Control: This policy is version-controlled with change logs available upon request. Archive versions are maintained for transparency.
🤝 Our Privacy Promise
Your privacy is not negotiable. We commit to transparency, security, and respect for your data rights. When you trust us with your information, we take that responsibility seriously.