ASTRAGTM

Terms of Service

These terms establish the legal framework for our business relationship. By using our services, you agree to these terms in their entirety.

⚖️ Last Updated: January 2025 • Legally Binding Agreement

⚠️ Important Legal Notice

These terms constitute a legally binding agreement. By accessing or using Astra GTM services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree, you must not use our services.

1. Acceptance of Terms & Binding Agreement

Binding Contract: These Terms of Service ("Terms") form a legally binding contract between you ("Customer," "Client," "User," or "You") and Astra GTM, LLC ("Company," "We," "Us," or "Our").

  • • Immediate Effect: These terms take effect immediately upon your first use of our services
  • • Ongoing Acceptance: Continued use constitutes ongoing acceptance of current terms
  • • Authority Requirement: You must have legal authority to bind your organization to these terms
  • • Age Requirement: You must be at least 18 years old and legally competent to enter contracts
  • • Business Use Only: Our services are intended for business use by qualified commercial entities

2. Service Description & Scope

Services Provided

  • • GTM Consulting: Strategic go-to-market planning and implementation
  • • Process Automation: Sales and marketing workflow optimization using industry-standard tools
  • • Data Analysis: Revenue performance analysis and recommendations
  • • Training & Support: Team education and ongoing system support
  • • Custom Solutions: Bespoke implementations based on client requirements

⚠️ Service Limitations & Disclaimers

  • • Services are provided "AS IS" without guarantees of specific outcomes
  • • Results depend on client implementation, market conditions, and other factors beyond our control
  • • We reserve the right to modify, suspend, or discontinue services with 30 days notice
  • • Service availability is not guaranteed to be uninterrupted or error-free
  • • Third-party tool dependencies may affect service delivery

3. Payment Terms & Billing (Strict Enforcement)

💳 Payment Requirements

  • • Payment due within 15 days of invoice date
  • • All fees are non-refundable unless specified
  • • Late payments incur 1.5% monthly interest charge
  • • Services may be suspended for non-payment
  • • Currency: USD unless otherwise agreed

⚠️ Payment Enforcement

  • • Accounts 30+ days overdue: service suspension
  • • Accounts 60+ days overdue: termination
  • • Collection costs charged to delinquent accounts
  • • No work performed during payment disputes
  • • Credit card chargebacks incur $50 fee

💰 Pricing & Fee Structure

  • • Prices subject to change with 30 days written notice for new engagements
  • • Existing contracts honor agreed pricing for contract duration
  • • Custom work quoted separately and requires written approval
  • • Travel expenses, third-party tools, and software licenses billed separately
  • • Cancellation fees apply per contract terms (typically 50% of remaining value)

4. Client Responsibilities & Obligations

📋 Required Client Actions

  • • Data Access: Provide timely access to systems, data, and personnel
  • • Accurate Information: Supply complete and accurate business information
  • • Implementation: Follow recommended strategies and implementation guidelines
  • • Communication: Respond to requests within 48 hours during business days
  • • Legal Compliance: Ensure all activities comply with applicable laws and regulations

🚫 Prohibited Client Actions

  • • Reverse engineering, copying, or redistributing our methodologies
  • • Using our strategies to compete directly with our services
  • • Sharing confidential information with third parties without consent
  • • Attempting to recruit our employees or contractors
  • • Using services for illegal, unethical, or spam-related activities

⚡ Performance Standards

Client Cooperation Required: Service success depends on client engagement and implementation. Failure to meet cooperation standards may result in project delays, additional costs, or termination without refund. We reserve the right to document non-cooperation for legal protection.

5. Intellectual Property Rights (Strictly Protected)

🏢 Our Property

  • • All methodologies, processes, and frameworks
  • • Templates, tools, and automation workflows
  • • Training materials and documentation
  • • Software, code, and technical implementations
  • • Brand elements, trademarks, and content

✅ Your Property

  • • Your company data and business information
  • • Your existing processes and procedures
  • • Your customer relationships and data
  • • Your brand and marketing materials
  • • Custom configurations within your systems

🔒 IP Protection & Enforcement

Unauthorized Use Prohibited: Any unauthorized use, reproduction, or distribution of our intellectual property will result in immediate termination and legal action for damages, including attorney fees and injunctive relief.

Work-for-Hire: All custom work performed becomes our intellectual property unless specifically transferred via separate written agreement with additional compensation.

6. Confidentiality & Non-Disclosure (Mutual Obligations)

🤐 Confidentiality Framework

Information Protected:

  • • Business strategies and financial data
  • • Customer lists and contact information
  • • Technical implementations and processes
  • • Performance metrics and analytics
  • • Any non-public business information

Obligations:

  • • Maintain strict confidentiality perpetually
  • • Use information only for intended purposes
  • • Protect with same care as own confidential info
  • • Return/destroy upon termination
  • • Report any unauthorized disclosure immediately

⚖️ Breach Consequences: Confidentiality breaches will result in immediate termination, injunctive relief, and monetary damages including attorney fees. Liquidated damages of $100,000 minimum apply for material breaches.

7. Limitation of Liability & Disclaimers (Maximum Protection)

⚠️ LIABILITY CAPS & EXCLUSIONS

MAXIMUM LIABILITY: Our total liability for any claims arising from or related to these terms or our services is strictly limited to the total amount paid by you in the 12 months preceding the claim.

EXCLUDED DAMAGES: Under no circumstances will we be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, lost opportunities, or business interruption.

NO WARRANTIES: Services provided "AS IS" without warranties of any kind, express or implied, including merchantability, fitness for purpose, or non-infringement.

🛡️ Additional Protections

  • • Force majeure events excuse performance delays
  • • Third-party service failures are not our responsibility
  • • Client's failure to implement recommendations voids any performance expectations
  • • Market conditions and external factors are beyond our control
  • • Results statements are estimates based on historical data, not guarantees

8. Termination Rights & Procedures

Standard Termination

  • • Either party: 30 days written notice
  • • Outstanding invoices remain due
  • • Transition period for knowledge transfer
  • • Return of confidential materials
  • • Final accounting and settlement

Immediate Termination

  • • Material breach of contract terms
  • • Non-payment after 15-day cure period
  • • Bankruptcy or insolvency proceedings
  • • Violation of confidentiality or IP rights
  • • Illegal or unethical conduct

Post-Termination Obligations

  • • Immediate cessation of service access and usage
  • • Payment of all outstanding amounts within 15 days
  • • Return or destruction of all confidential materials
  • • Continued compliance with confidentiality and IP obligations
  • • No rights to use our methodologies or materials post-termination

9. Dispute Resolution & Governing Law

⚖️ Legal Framework

Governing Law:

These terms are governed by the laws of Delaware, USA, without regard to conflict of law principles.

Jurisdiction:

Exclusive jurisdiction in Delaware state and federal courts. You consent to personal jurisdiction.

Dispute Process:

  1. 1. Direct Negotiation: 30-day good faith discussion period
  2. 2. Mediation: Binding mediation through Delaware Dispute Resolution Services
  3. 3. Arbitration: Final binding arbitration under Delaware Arbitration Rules
  4. 4. Attorney Fees: Prevailing party entitled to recover legal costs

🚫 CLASS ACTION WAIVER: You waive all rights to participate in class action lawsuits or class-wide arbitration. All disputes must be resolved individually.

10. General Provisions & Legal Effect

Severability

Invalid provisions don't affect remaining terms

Entire Agreement

Supersedes all previous agreements and understandings

Assignment

We may assign; you may not without written consent

Modifications

Changes only via written amendment or updated posting

Waiver

No waiver unless in writing; single waiver not ongoing

Survival

Key provisions survive termination indefinitely

⚖️ Legal Acknowledgment Required

These terms create binding legal obligations. By using our services, you confirm understanding and acceptance. If you cannot agree to these terms, you must discontinue use immediately.

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📧 Legal Contact: legal@astragtm.com | 📱 Emergency Legal: +1 (555) 123-4567
Business hours: Monday-Friday 9AM-6PM EST